Need Help? We’ve Got You Covered

From shipping times to returns, this FAQ section is designed to give you quick and honest answers. If you don’t find what you’re looking for, our support team is just a message away.

At the moment, we ship to the United States, Germany, and France. We’re working on adding more countries very soon — stay tuned!
All orders are carefully packed and shipped from our warehouse in China.
We process orders quickly — your package will be on its way within 48 hours after payment.
Delivery usually takes 7–15 business days. Some packages arrive earlier, but timing may vary depending on customs clearance in your country. We’ll always keep you updated with tracking.
We ship through SF Express International, ensuring your package travels safely and efficiently.
Good news — it’s completely free! No minimum order, no hidden fees.
1. Customs duties: We’ve got you covered — we’ll handle them. 2.Sales tax / VAT: May be required by your country and is the responsibility of the buyer.
Yes! Once your order ships, you’ll receive an email with a tracking link so you can follow its journey step by step.
Sorry — at the moment we cannot deliver to PO boxes or APO/FPO addresses. Please use a residential or business address to ensure safe delivery.
We’re always here for you: sales@zennava.com(Pre-sales and cooperation) , support@zennava.com(Technical support), returns@zennava.com(After-sales), WhatsApp(13600029690)
All approved returns should be sent to the following address: Recipient: Zou； Company: Zennava； Street: Yunchuang Street； City/Province: Guangzhou, Guangdong 510000； Country: China； Phone: +86 136 0002 9690
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