Shipping & Delivery

At Zennava, we know how exciting it is to wait for something special you’ve ordered. That’s why we work hard to make sure your package gets to you quickly, safely, and with care.


Quick Overview

  • Processing Time: We carefully prepare and ship your order within 48 hours after payment.
  • Shipping From: Our warehouse in China.
  • Delivery Time: Usually 7–15 business days (depending on your location & customs).
  • Shipping Cost: Always free shipping – no hidden fees.
  • Customs Duties: We take care of that for you.
  • Sales Tax/VAT: Local taxes may apply and are covered by the buyer.
  • Carrier: We ship with SF Express International, trusted for secure and reliable delivery.
Brand Commitment
“Every package carries a blessing from the mountains.”
— The Zennava Team

Return & Exchange Policy

At Zennava, we want you to feel completely confident with every purchase. If something isn’t right, we’re here to make the return or exchange process simple and clear.

Return & Exchange Window
  • You may request a return or exchange within 7 days from the date you receive your order.
  • Requests made after 7 days cannot be accepted.
Conditions
  • Items must be unused, unworn, and in their original packaging.
  • Products must be returned in the same condition as received, with no signs of damage or missing parts.
  • For any issues caused during shipping, please provide photos for verification.
Shipping & Fees
  • Return and exchange shipping costs are the responsibility of the customer.
  • If the return is due to a product defect or an incorrect item, we will cover the return shipping costs.
  • Please note: For international orders (U.S. & EU), customs duties and taxes are non-refundable.
Refund Process
  • Once we receive and inspect your returned item, refunds will be processed within 5–7 business days back to your original payment method.
  • For exchanges, your replacement item will be shipped after we receive the returned product.
Non-Returnable Items
  • Items returned beyond the 7-day window
  • Products that have been worn, washed, or damaged by the customer
  • Items not meeting the return conditions listed above
How to Start a Return or Exchange

To request a return or exchange, please contact us at returns@zennava.com or via WhatsApp. Include:

  1. Your order number
  2. Photos of the item (if damaged or defective)
  3. Whether you’d like a return or exchange

Our support team will respond within 48 hours with the return address and instructions.